There could be certain circumstances beyond our control where you could receive a damaged / defective product or a service that you do not wish to take. We will replace the product to your satisfaction at no extra cost. In such circumstances, before using the product, please get in touch with our Customer Service Team who will guide you on the process for the same at our Customer Service Email
(help@sutra.care).The return process of the product can be restricted depending on the nature and category of the product.