SUTRA believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
Cancellations will be considered only if the request is made within 24 hours of placing an order or starting a service.
No cancellations are entertained for those products that the SUTRA marketing team has obtained on special occasions like Bihu, Diwali, and Durga puja etc. These are limited occasion offers and therefore cancellations are not possible.
No charges are applicable if cancellation is made immediately after placing the order. 2% of the order value will be deducted in case cancellation is made after the product is out for delivery. For services, service provided already will be charged in full and 10% of the remaining service value will be charged.
Orders can be cancelled only before processing. Please contact SUTRA team Email (help@sutra.care) to cancel an online order. A cancellation fee of 2% of the order value will be applicable.